Tuesday, August 4, 2009

The start is rocky...hopefully smooth sailing from here!

So, I waited till 2.30 for my call back from the nurse to go through my cycle and confirm my med pick up...no call...

left a 2nd message...waited till 4.45 ...no call....

called again...and spoke to the receptionist...she tried to put me through...call got bounced back....

she wanted to leave it till tomorrow...i said no...i have to start med's tomorrow, so i need to make sure my med's will be at ringwood in the morning....

on hold...she came back..again tried to fob me off....

i refused...said i was not getting off the phone until i spoke with a nurse...more hold...another attempted fob off...this time i asked for a manager (glad i had my calm head on lol)....

so finally through to the manager of the IVF nurses...it was all very confusing because they had only half done my record...so i was on phone with her for about 20 mins trying to get it all fixed up...she actually thanked me for being so persistent as it stopped a mess up on their behalf!

anyway...left that conversation with agreeing to go to ringwood at 2pm tomorrow to get my med's and learn how to use the nasal spray.

20 mins later she rings me back...because my med's were not ordered in time...they can not get them to ringwood in time...so i have to drive into the city (grrrr....this means a 2 hour round trip..instead of a 30 min one) and collect them at 9.30 am...

she did appologise...a lot....and said that she would investigate...

i am so glad i knew enough to push it....i would have been freaking out...and for good reason had i took the receptionists advice and just "worry about it tomorrow".

i hope all goes smoother from here!

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